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Welcome to HID Global Sales Support Help part of the HID Global's Community Help environment. Our customer support specialists update web Help regularly, and comments from users and expert moderators provide additional links to tips and solutions.

When work is received it is assigned to one of the 3 priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of resources. As requests are received, they will be scheduled according to the following priorities:

High
System or Component down, no work around

Medium
System or Component is impacting operation but a work around exists

Low
Non-critical issues, general questions, etc.