Manager Customer Service (HID5722)- Johor Bahru - Malaysia

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Full-time
HID Global
2019-06-04
Region: 
Asia Pacific Asia Pacific

Are You Ready to Join the Team?  

Our company is committed to find the best and the brightest talent to help us reach the top. We are looking for an experienced and motivated Customer Service Manager to join our team. If you are a dynamic, highly skilled and experienced, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position.

What You Will Be doing?  

As part of our Malaysian Operations team, you will report to our Director, Supply Chain. You will be responsible for ensuring that customers are satisfied at all times. Your duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.

Duties and responsibilities include the following. Other duties may be assigned  

  • Directing the daily operations of the customer service team
  • Ensuring sales orders / forecasts are received in sufficient lead time for materials ordering.
  • Responding promptly to customer inquiries, handling and resolving customer complaints.
  • Obtaining and evaluating all relevant information to handle product and service inquiries. Providing pricing and delivering information.
  • Communicating and coordinating with internal departments.
  • Ensuring on time delivery to customers based on committed schedule.
  • Analyzing, planning, developing, implementing and executing strategies towards achieve company’s goal and objectives
  • Improving processes and liaising with related departments in case of delays on shipment.
  • Complying with all control procedures

Education / Experience /knowledge and skills

  • Degree in relevant field with experience in similar environment.
  • Listening and problem-solving skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situation.
  • Motivational skills and an ability to supervise and lead a team.
  • Creative thinking, ability to come up with new ideas to improve customer service standards.
  • Ability to work well under pressure.
  • Organizational and planning skills.
  • Good personal presentation.
  • Fluent in English.

Work Requirements  

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.  
  • Travel and fieldwork including international travel.

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com and watch our latest video https://www.youtube.com/watch?v=23km5H4K9Eo&feature=youtu.be