CRM Business Analyst (HID2148)

Austin, TX North AmericaUSAustin, TX
HID Global
Job Type: 
Functional Area: 
Job Level: 
Mid-Senior Level

#Securing your Future!

We are a growing multinational technical security company based in Austin that offers its employees a fun work environment, flexibility, and career opportunity.

The CRM Business Analyst works collaboratively and across functions, including Sales, Technical Services, Customer Service, Finance, Marketing Communications, Product Marketing, IT and Executive Management and is responsible for communication and coordination of activities, project status, and risk factors with key stakeholders. A successful candidate has a passion for operational excellence, and possesses rigorous analytical skills, strong organizational and project management skills, exceptional attention to detail and strong views on how to make our CRM platform and tools more powerful, user friendly and effective for our organization.


What you will be doing

  • Review, assess impact, gather business requirements, create user stories, identify risk, and work with IT to develop CRM solutions for large, cross-functional enterprise projects spanning multiple Business Areas and Shared Services that meet our business needs while addressing sustainability and scalability.
  • Own and manage CRM enhancement requests for rapid development from initial request through user story grooming, testing, and delivery to end users to include communication, support, and collaboration between the business and IT.
  • Work with a team of cross-functional resources to efficiently and effectively plan, design, build, test, deploy, educate, and monitor new or enhanced Sales functionality, processes, or technology within the Salesforce platform.
  • Acquire a fundamental understanding of the business areas, business units, and functional roles across the enterprise to identify opportunities for improving performance.
  • Work with key stakeholders to assure business plans cover all requirements.
  • Become proficient in the understanding of the business operations and Salesforce to identify disconnects and the impact to the teams using Salesforce.
  • Identify, manage and coordinate workflow, activities and other deliverables for the CRM Engagement team to meet key project milestones, that ultimately drive the business P&L performance.
  • Facilitate meetings, contribute to planning and decision-making, coordinate project resources, and liaise with project stakeholders to collect and disseminate project information.
  • Be a key resource for user support including, but not limited to case resolution, system enhancement identification, end user support, and overall support of the tools
  • Develop and maintain business process documentation, including process flow diagrams, procedure documents, data flow diagrams, and hands-on configuration documents.
  • Identify opportunities for data governance and data quality improvements through use of automation and validation.


What we are looking for

  • At least 7 years of professional work experience
  • At least 5 years of experience working with Salesforce applications
  • Data management and database management experience preferred, but not required.
  • Strong math and analytical skills required.
  • Data visualization experience required.
  • Must possess excellent organization and time management skills.
  • Strong presentation skills and experience with video conference software required.
  • Excellent in reading and creating process flow charts and diagrams.
  • Strong teamwork orientation; works well with cross-functional departments and ability to build and maintain strong relationships; willingness to help larger team meet goals and responsibilities.
  • Ability to motivate, influence, lead, and adapt to changes in business objectives.
  • Ability to think strategically, absorb complex business issues, and assess business requirements to ensure alignment to corporate objectives.
  • Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
  • Ability to interact effectively with all levels within the organization, including Executive, management, and individual contributors.
  • Strong understanding of Salesforce, Data Warehouse, Enterprise application systems, and marketing automation


Who you are

  • Bachelor’s degree in Business or related discipline. Candidates with equivalent education plus relevant work experience may be considered.
  • Salesforce Sales Cloud analyst experience, 5+ years
  • Certified Salesforce Advanced Administrator, Sales Cloud, Service Cloud, and/or Community Cloud Consultant a plus
  • Advanced Excel skills such as formulas, pivot tables and creating macros
  • Business Applications – Salesforce power user, Marketing Automation systems (Marketo or other), project management applications
  • ERP system experience preferred (Oracle EBS, SAP or comparable)
  • Understanding of Business Intelligence platforms (Tableau, Cubeware, Einstein Analytics, or comparable).


Why Should You Apply?

  • Excellent terms and conditions
  • Reasonable /Flexible hours
  • On-the-job training and development
  • Work as part of a global team



HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit