Field Application Engineer (HID1680)

Austin, TX North AmericaUSAustin, TX
HID Global
Job Type: 
Functional Area: 
Job Level: 
Mid-Senior Level

Amazing Career Opportunity for a Field Application Engineer AMERICAS (HID1680)

# Technical Sales Engineer

HID is a dynamic and fast paced organization, with many possibilities to make a difference and add value. The Embedded Access Technologies (EAT) business area (BA) is a leading provider of embedded technologies and solutions around biometric and RFID technologies. Within the Business Unit, the RFID Business Unit (BU) leverages all the core technologies, tools and know-how from across HID Global and works with a large range of partners and parent company divisions globally to embed HID technologies into their devices to enable the build out and expansion of the HID Ecosystem.


You will be a key contributor in a dynamic and rapidly growing business segment. You will play an integral role advising to partners and customers about our access technology products as well as supporting the integration of our products into customer applications and systems.


Who are we?

HID Global makes it possible to transact safely, work productively, and travel freely.

Everyday millions of people - in more than 100 countries - use our products and services to securely access physical and digital places. Working with universities, hospitals, financial institutions, and governments; HID Global’s technology identifies, verifies, and tracks over 2 billion bits of data.


We are headquartered in Austin, Texas and have over 4,000 employees worldwide. HID Global® is an ASSA ABLOY Group brand.  Check us out here: and


As our Field Application Engineer for AMERICAS, you will support Extended Access Business Area | Pre Sales and Technical Support Team  success by:

  • Having responsibility for Professional Service, Pre-Sales, and post-sales support to the EAT sales team as well as to our partners and end-customers.
  • Develop and foster critical relationships with partners and customers to build long-term partnerships. During the pre-sales phase he or she will explain HID technology, demonstrate technical capabilities, perform trainings, and analyze customer environments to identify customer needs.
  • Supporting the integration of our products into 3rd party applications and systems.
  • Developing an appropriate integration design at this stage is key.
  • Work closely with our tech support and engineering team to analyze and solve technical issues.
  • Prepare documentation for specialized seminars, application notes, and technical papers
  • Provide application assistance for all products, including technical support of relevant technology
  • Select/screen inquiries for new product designs based on technical merit, current product offering, sales potential, and technology trends
  • Track new technologies and identify potential products/applications
  • On-site support to customers, e.g., trouble shooting, training, Q&A etc.
  • Provide follow-up support in disseminating technical information on specific applications
  • Investigate and analyze customer application problems on delivered products to determine problems and any potential liability
  • Feedback appropriateness of fit of products to customer's need to marketing and engineering team
  • Responsible for identifying and clarifying any technical issues related to new or exiting products, and clearly communicate findings to the business unit product lines


Who you are as a Team Player:

Exceptional communication skills, both written and verbal.

  • Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.


Your Education and Experience include:           

  • BA/BS degree in a technical subject, minimum 5 years and preferably 10 years of experience within the smart card / RFID industry
  • Knowledge of physical access control and the security industry desirable.
  • Knowledge in multiple vertical markets – e.g., Healthcare, government etc. is a plus. 
  • Knowledge of contactless RFID credentials, readers, and door controller products desirable.
  • Knowledge and experience of mobile implementations desirable.
  • Must possess a minimum of five years of experience in technical service and technical support in the smart card / RFID industry
  • Must have strong written and verbal skills with the ability to lead presentations both internally and externally.
  • Capable of establishing credibility with sales force and customers
  • Minimum regional experience or global experience preferred.
  • Must have excellent telephone/interpersonal/communication skills 
  • Project management experience is a plus
  • Critical thinking and problem-solving skills a must


Computer Skills    

  • Advanced understanding with client and server operating systems, such as Windows 7, 8, 10, Server 2003, 2008, 2012, Linux, and Mac
  • Profound knowledge in at least one programming language (Java, C++, C#)
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Experience with Salesforce CRM is a plus


Work Requirement

  • Travel and fieldwork including international travel will be required; therefore, employee must possess or can acquire valid travel authorization. Up to 40% travel required.


HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit