Network Engineer (HID429)

HID Global
Austin, TX North AmericaUSAustin, TX

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit

The Mid-Level Network Engineer position will provide network support and project rollout support for the Global IT function of HID.

Mid-Level Network Engineer will apply experience and skill to ensure secure, reliable, and efficient operations of the network operating environments, voice services, within physical and virtual environments, public and hybrid cloud, in a global enterprise and as a member of a global team.

The role is key to the efficient management of global network infrastructure across the company. Based in Austin, Texas, this position reports into the Infrastructure Director, Information Technology

Duties and Responsibilities include the following. Other duties may be assigned.

  • To provide HID Global IT with technical support for the global network environment including assessment and implementation of new capabilities, upgrades etc.
  • This person will be a contributing member of the Global IT Infrastructure team and will report to the Network team lead.  
  • Assist in the configuration of routers, firewalls, load balancers, and VoIP equipment to support business-critical communications capabilities.
  • Troubleshoot and remediate errors/failures related to network, voice services, etc. Perform root cause analysis for major faults.
  • Provide support and expertise to other systems and network engineers and administrators, and act as a backup or “secondary” for other areas of responsibility
  • Write scripts, playbooks, configuration state files, etc., to automate processes, reporting and remediation, using approved languages and automation processes and tools
  • Create and maintain documentation relating to the job function and the environment: architecture, integrations, code, and application settings. Complete knowledge transfer within the team. Mentor other team members.
  • Participate in disaster recovery planning, backup and recovery testing, and related activities.
  • Ensure security and compliance of the systems, processes and solutions with internal standards, industry compliance standards and best practices.
  • Analyze and report accurately and regularly on performance, gaps, risks, failures, efficiencies, improvements, coverage, licensing, etc.
  • Interact with technical and non-technical staff from various business units to assess needs, communicate options, and design and implement suitable solutions.
  • Participate in regular on-call duty and perform after hours work as needed to support the business. Be a part of on-call rotation once a month to support network infrastructure over the weekend.
  • business needs and meet SLAs.
  • Follow team processes and contribute to the on-going refinement of processes.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • CCNA is expected for this mid-level role

Education and/or Experience          

  • 5+ years of experience in infrastructure design, implementation, management and support
  • Strong experience and troubleshooting with protocol like EIGRP, BGP and SSL and IPsec VPN technologies.
  • Experience designing, implementing, and testing High Availability (HA) solutions
  • Experience with Cisco UC, particularly with IOS based voice gateways, a plus.
  • Strong experience securing and monitoring network devices
  • Current experience with Network devices like Fortigate firewalls managed using FortiManager, Cisco (router, switches and wireless controllers, WAPs), load balancers (F5 LTM)
  • Experience working with Cisco UCS, and cloud connections
  • Proficient with tools to collect network statistic utilizing protocols (SNMP, NetFlow, etc )
  • Expert with implementing and supporting QoS.
  • ISP management and escalation experience
  • Advanced troubleshooting in a complex environment with various technologies, data center.
  • Hands-on experience with high performance network and network optimization in highly available, large-scale, multisite, international environments

Language Skills                   

  • Ability to effectively communicate in the English language, both verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.                  

Customer Expectations

You were probably born for this role if:

  • You thrive in a fast-paced environment where your hard work can make an impact.
  • You’ve got a Can-Do, “do what it takes to do the job well and on-time” attitude; for you, problems are opportunities waiting to happen, and you are happy to help your team-mates when they need it. You are flexible and adaptable.
  • You always want to be learning and growing.  You read the tech journals and blogs, you have your own test lab where you deploy and learn the things you read about, and this feels great!
  • Accountability, delivery, and quality are ingrained in your work style.
  • You want to work in a team where you are not siloed – you get to develop cross-functional skills (e.g., learning more about storage, virtualization, etc.).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\

  • Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels as accompanies a collaborative team environment.

Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Able to work daily in the HID Global Corporate office located in Austin, TX during normal business hours
  • Ability and willingness to work weekends and/or off hours as needed and to participate in a regular on-call rotation, scheduled maintenance activities, to collaborate closely with team members and customers in the Americas, in EMEA, and APAC.
  • Able to acquire and maintain a US Government Security Clearance, subject to renewal every 5 years.
  • Occasional travel and fieldwork including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.
  • Must be legally eligible to work the country in which you are hired.  


HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.