Order Entry Representative (HID1797)

Austin, TX North AmericaUSAustin, TX
HID Global
Job Type: 
Functional Area: 
Customer Service
Job Level: 
Entry Level

Job ID: HID1797

#Securing your Future!

We are a growing multinational technical security company based in Austin that offers its employees a fun work environment, flexibility, and career opportunity.

You will be responsible for processing all orders received into Esker for the NAM region. You will additionally be required to support other regions (globally) as per business needs.


What we are looking for

  • Manage all order entry tasks for NAM region as a priority, proactively supporting other regions as required
  • Ensure customer information/ product information is accurately replicated in the OCR tool Esker; report any inconsistences and ensure resolved. Escalate to Order Entry Team Leader as appropriate
  • Inform the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve
  • Ensure high level of order entry accuracy
  • Build your knowledge of HID and HID products; attend training as required
  • Customer Service or Order management experience essential.


Who you are

  • Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI’s is essential
  • Some technology experience would be an advantage.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Previous experience of using the Oracle system would be a distinct advantage.
  • Knowledge of using an OCR tool would be a distinct advantage.


Why Should You Apply?

  • Excellent terms and conditions
  • Reasonable /Flexible hours
  • On-the-job training and development
  • Work as part of a global team



HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.