Project Manager, Mobile Identities (Americas) (HID712)

Full-time
HID Global
2020-02-13
Region: 
Austin, TX North AmericaUSAustin, TX


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.

We are seeking a Project Manager, Mobile Identities who will assist HID Sales, HID Customer Service, HID Channel Partners and HID End Customers as we develop and deploy cloud-based solutions to the market.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Order Management: Expedites orders as required, works to help resolve POs on hold.
  • Product / Service Specialist: Has accountability for defined products / services.
  • Regional BU Champion: Able to answer more sophisticated questions on a given product / segment.
  • Represents regional CS on product planning activities.
  • Content Developer: Develops content / articles for use in internal newsletters, knowledge base articles, etc.
  • Quality Champion: Manages escalations for delivered / non-delivered quality issues.
  • Process Improvement: Assists with regional / global process improvement tasks.
  • Pricing Support: Assists with the quotation of custom / non-standard product / service offerings.
  • End User / Customer Assistance: Provides frontline assistance to end users and channel partners who have difficulties placing orders and/or using tools.
  • Key Custodian: Performs specific duties as part of the overall Key Ceremony process

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have a passion to make customer satisfaction their highest priority
  • Must be a self-starter who can work with limited supervision but who will escalate involve line management as and when necessary
  • Must have the ability to perform multiple tasks simultaneously to a high degree of quality / accuracy and be capable of consistently achieving team / department goals and SLAs
  • Must be able to function effectively under stressful situations and maintain a positive, appropriate demeanor
  • Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
  • Must have the ability to learn complex systems and processes and can offer suggestions for improvement where needed

Education and/or Experience          

  • Must have an undergraduate degree or equivalent experience and a minimum of 3 to 5 years project management experience; preferably in a high technology industry

Language Skills                   

  • Must have the ability to clearly and effectively communicate with customers by telephone and in written communication.
  • Ability to effectively communicate in the English language verbally and in writing.
  • (Ideal, but not required): Bilingual                  

Computer Skills     

  • Proficiency in MS Office products (Windows, Word, Excel, PowerPoint, Outlook) is essential
  • Preferred knowledge: Oracle, Sales Force, Agile

Customer Expectations

  • Ensure that customer interests are always championed
  • Execute requests quickly, completely and with appropriate quality
  • Able to identify inefficiencies and shortcomings in the “as is” process and be willing and able to make sound, data-driven suggestions regarding possible improvements
  • Detail oriented and diligent in terms of follow-up / completion to the satisfaction of our customers
  • They will have a calm demeanor and be able to maintain composure under pressure to ensure that our customers always receive courteous and helpful information in a timely manner

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.

Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Potential for travel and fieldwork including international travel. Therefore, employee must possess, or be able to acquire a valid passport.
  • Must be legally eligible to work in the country in which you are hired.

 

HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 
If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.