Customer Service Executive, Bangalore (REQ-1222)

Full-time
HID Global
2020-09-15
Region: 
Bangalore Asia PacificIndiaBangalore

Job Title:        Customer Service Executive

Reports To:   Customer Service Manager

Location:      HID Bangalore

Summary

Interact with customers to provide information in response to inquiries about products and services; resolve customer complaints quickly and effectively. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve issue. Define and design the work process to ensure the APAC team efficiency.  Acts as focal point of customer contact for general inquiries such as pricing, products, scheduling, etc.; build and maintain business relationship with clients.

Duties and Responsibilities

Include the following. Other duties may be assigned.

  • Provide unparalleled customer service and enrichment to the HID customer centricity.
  • Independent handle customized PO/RMA end to end process as per appointed regions.
  • Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to a best resolution
  • Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach
  • Educate customers about product support options and other resources
  • Communicate effectively with team members, customers, and other partners
  • Analyze transactions, corrects records, and adjusts errors as needed
  • Conduct orientation to internal/external customer.
  • Preparing reports and analysis support the Global Initiatives execution in APAC.
  • ISO facilitator for the APAC CS team.
  • Support New product launch, EOL from Customer Service prospective.
  • Other duties assigned according to business process needs.

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Strong experience on problem solving within internal / external customers.

Education and/or Experience             

  • Degree Holder, over 2-3 years of relevant work experience
  • Able to work independent and drive initiatives to support Team and Global strategy.

Language Skills                   

  • Ability to effectively communicate in the English verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc

Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • ERP experience preferable.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.