Manager, Global Product Change Management

Location: 
Cardiff Europe, Middle East and AfricaUKCardiff
HID Global
2021-10-14
Job Type: 
Full-time
Functional Area: 
Project Management
Job Level: 
Mid-Senior Level

Manager, Global Product Change Management

#Securing your Future!

We are a growing multinational technical security company based in Location/Remote that offers its employees a fun work environment, flexibility, and career opportunity.

The Company:

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.  

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.  Visit www.hidglobal.com

The Position:

You will be responsible for ensuring product change management methods and procedures are used for efficient and prompt handling of all changes. Thus, minimizing the impact of change-related Incidents and consequently to improve the day-to-day operations of the organization.

Within this position you will be responsible for communication and execution of objectives to direct reports.

While being accountable for the prioritization of own and direct reports workload to ensure business needs are met and to ensure that any issue around product set up and change orders are communicated and escalated to the relevant management.

You will be responsible for ensuring direct reports follow all published procedures and/or work instructions and day to day duties are executed to SLAs. As well as ensuring training and tools are sufficient for direct reports successful completion of day-to-day job duties.

You will work to create and implement product change management strategies and plans that maximize automation, scalability, adoption, usage and minimize resistance, as well as track and report issues.

What we are looking for:

The ideal candidate will have excellent customer care skills with the ability to identify internal and external customer`s requirements and to recognize whether these can be effectively met through the resources, timescales, and skills available.

Additional key skills include problem solving and root case identification skills, exceptional communication skills, both written and verbal and active listening skills.

You should have the ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships.

You should be Degree educated or equivalent experience within document control or change management. Have 2 to 5 years Agile PLM – Oracle ebs/PIM application experience.

Having 3 to 5 years change management experience and 3 to 5 years managerial or supervisory experience is required for this role.

Why Should You Apply?

  • Excellent terms and conditions
  • Flexibility
  • On-the-job training and development
  • Occasional business travel (job dependent)
  • Work as part of a global team

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.