Senior Technical Writer

HID Global
Europe, Middle East and Africa Europe, Middle East and Africa

Based in Cardiff, UK

Do you want to work for the Trusted Market Leader?

Do you want to embark on a journey where the destination is to provide best-in-class product and customer experience?

If so, maybe this exciting role is your next challenge!

What you will be doing

HID is a dynamic and fast paced organization, with many possibilities to make a difference and add value. As a Senior Technical Writer will be responsible for creating a variety or product documentation, including user manuals, quick start guides, installation guides, application/release notes, and online help. Responsible for all aspects of the document lifecycle, from creation, reviews, approval and production release into the company’s Agile PLM document control system.

You will be working across multiple departments so communication is key to ensure work is completed in a timely manner and to ensure regular updates on projects are provided to stakeholders.

The successful individual will be a self-starter and be able to work independently to gather technical information from a variety of resources including Subject Matter Experts (SMEs), product usage, internal Wiki and specifications to understand the technology and associated tools. The successful candidate must be able to simplify complex concepts in user documentation to create an overall positive customer experience.

What we are looking for

A degree qualified self-motivating individual who thrives in producing high quality, detailed work based on established standards, guidelines and procedures. You will be a valued technical expert, friendly, have a genuine interest in the business.

You will have a clearly defined role, with high standards for quality and accuracy. You will be efficient in completing tasks from start to finish and be comfortable making decisions in your area of speciality.

To succeed in this role you should have experience of creating technical documentation, strong organisational skills and have a great team ethic. A knowledge of networked products, access control, card printers and RFID would be advantageous.

This is an office based role with up to 10% travel (incl. International travel) and fieldwork required.

Would you like to join us?

Please click apply

Closing Date for Applications: 21 December 2018

Please note direct applications will only be considered, we are not accepting any applications through 3rd party sites.

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand.