Customer Service Order Fulfilment Representative (HID5489)

HID Global
Galway Europe, Middle East and AfricaIrelandGalway

Customer Service Order Fulfilment Representative (HID5489)


Working at HID:

HID Global is an innovative fast-paced organisation, with many possibilities to make a difference and add value. HID is recognised for the great care we take with clients and employees alike.

We value diversity and endorse an open-minded collaborative working environment.


Location: Galway, Ireland



You will be responsible for processing all orders received into Esker for the EMEA region. You will additionally be required to support other regions (globally) as required.

You will action scheduling tasks assigned to Customer Service using rootGEAR and/or communications from Production Control or CS team leads/management.


Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage all order entry tasks for EMEA region as a priority, proactively supporting other regions as required
  • Ensure customer information/product information is accurately replicated in the OCR tool Esker; report any inconsistencies and ensure the issue is resolved. Escalate to Order Fulfilment Team Leader as appropriate
  • Action tasks assigned by Production Control in rootGEAR tool or via email communication
  • Inform Customer Care of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Care to resolve
  • Build your knowledge of HID and HID products; attend training as required


Market Knowledge

  • Customer Service or Order management experience essential.



  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience          

  • Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPIs is essential
  • Some experience of working in a technological environment would be an advantage.


Language Skills                   

  • Ability to effectively communicate in the English language verbally and in writing.
  • Ability to read and interpret technical journals, specifications, technical standards, etc.
  • Additional language skills would be beneficial.         


Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Previous experience of using the Oracle system would be a distinct advantage.
  • Knowledge of using an OCR tool would be a distinct advantage.


Work Requirements

  • Must be legally eligible to work in the Republic of Ireland;
  • Travel may be required outside Republic of Ireland, so the applicant must have, or be able to obtain, a valid passport with no restrictions.


Why you should apply ?

  • Excellent terms and conditions
  • Exciting technology
  • Warm team environment
  • Reasonable/Flexible hours
  • Career development
  • Work as part of a global team



Final Application Date: 24th June 2019

HID Global is an equal opportunities employer 


HID Global powers the trusted identities of the world's people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand.