Order Fulfilment Operative - Temporary Contract

Galway Europe, Middle East and AfricaIrelandGalway
HID Global
Job Type: 
Functional Area: 
Supply Chain
Job Level: 

Order Fulfilment Operative - 9 Month Contract

#Securing your Future!

We are a growing multinational technical security company based in Galway that offers its employees a fun work environment, flexibility, and career opportunity.

The Company:

HID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified, and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions, and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com or check us out on https://youtu.be/23km5H4K9Eo

The Position:

  • Manage all order entry tasks for EMEA region and, proactively supporting other regions as required
  • Ensure customer information/product information is accurately replicated in the Optical Character Recognition (OCR) tool
  • Report any inconsistencies and work to escalate to Order Fulfilment Team Leader as appropriate
  • Inform Customer Care of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Care to resolve
  • Build your knowledge of HID and HID products; attend training as required

What we are looking for:

1-2 years previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPIs is essential. Some experience of working in a technological environment would be an advantage.

Ability to effectively communicate in the English language verbally and in writing

Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.

Previous experience of using the Oracle system and Sales Force would be a distinct advantage.

Why Should You Apply?

  • Excellent terms and conditions
  • Flexibility
  • On-the-job training and development
  • Work as part of a global team

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.