Customer Service Representative

Granges Europe, Middle East and AfricaSwitzerlandGranges
HID Global
Job Type: 
Functional Area: 
Customer Service
Job Level: 

We are looking for a highly motivated

Customer Service Representative

As a part of our Customer Service Representative Team, you are responsible for the entirety of processing of customer orders including order entry, checking production, order acknowledgement, shipping status & invoice documents. You will be the primary interface between both the sales team and customers with other internal functions to ensure smooth and accurate transfer of the information to customers.

Essential Duties and Responsibilities:

  • Entering purchase orders into ERP system.
  • Handling of RMA process in coordination with Sales & Customers.
  • Responsibility for order confirmation within 3 “open” days whenever possible and /or informing the Customer of delays, etc.
  • Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
  • Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
  • Following up order flows in coordination with production planning and material supply.
  • Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
  • Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
  • Participating in continuous improvement of ERP database.
  • Following adequate training to acquire the necessary knowledge of our products.

Education and Qualifications:

  • Commercial education (CFC degree or equivalent).
  • Experience in Customer services or related position.
  • Customer oriented, team player and good communication skills.
  • Ability to perform multiple tasks simultaneously
  • Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
  • Ability to clearly and effectively communicate with customers by telephone and in written communication.
  • Ability to take initiative and being very well organized.
  • Business minded and interest in developing relationship with customers.
  • Pro-active and autonomous.
  • Deadline and detail oriented.

Language and Computer skills:

  • Ability to effectively communicate in English with Spanish fluency desired. Italian or Portuguese skills would be a plus.
  • Used to work with ERP database (Oracle knowledge would be a plus).

If you have the drive and experience to succeed in this challenging position and want to join a forward thinking and successful organization, please send us your C.V and application documents in English online.

ID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit