Implementation Project Manager 5673

HID Global
Palm Beach Gardens, FL North AmericaUSPalm Beach Gardens, FL

HID Global/Cross Match is looking for an Implementation Project Manager to manage all aspects of the implementation cycle of Cross Match products and services to new and existing customers. The implementation cycle includes requirements and deliverables review, technical site preparation, receiving agency coordination, delivery logistics, final solution implementation, and project closure. If this is, a job for you read on and apply online.
HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit

Essential Duties and Responsibilities:
• Manage all aspects of installations for multiple receiving agencies
• Build and maintain trusted relationships with customers and receiving agencies with high levels of satisfaction
• Act as liaison between customers and receiving agencies; responsible for becoming subject matter expert (SME) for each receiving agency in assigned territory
• Manage day-to-day operational aspects of a project and scope between internal resources and customer
• Interface with Sales, Software, Customer Care, and Integration teams through approved channels providing valuable feedback leading to product and process improvement
• Schedule installations by confirming customers technical readiness and availability
• Ensure agency-specific technical work instructions and project documents are complete, current, and stored appropriately

Required Knowledge / Experience:
• BA or BS desired, or equivalent experience
Must have 5 - 8 years general work experience with 3 - 5 years in technical project management, system installations, or Level 2 Help Desk support
• Working knowledge of project management principles and ability to apply them to deliver products and services to new and existing customers
• General technical knowledge/skills related to support of PC hardware, software, and networks
• Project management certificate from accredited institution required or attainable

In addition, successful candidates will have the following profile:
• Attentive to details
• Strong verbal and written communications skills essential.
• Strong organization and prioritization skills are essential.
• Able to handle multiple tasks in an environment where priorities change quickly
• Strong customer service attitude
• Able to understand and apply technical concepts to multiple customer solutions
• Must have a positive attitude
• Proficiency in MS Office Products (Word, Excel, PowerPoint)
• Ability to communicate effectively, in the English language verbally and in writing.
• Must be legally eligible to work in the United States.
• Up to 25% travel and fieldwork including international travel, therefore employee must possess or can acquire a valid Passport.
• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems

This position is based in Palm Beach Garden, FL. No relocation is available for this position. No phone calls or agencies please. If interested, please submit your resume by clicking on the ‘Apply button’ on the career page.
HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran.
If you have a disability, which limits your ability to apply online, please contact us at [email protected] to submit your expression of interest in a position with our Company.