Product Management Admin (HID541)

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Full-time
HID Global
2019-12-04
Region: 
Palm Beach Gardens, FL North AmericaUSPalm Beach Gardens, FL

HID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.

 

We are an exceptional team in pioneering new, people-centric approaches to power the trusted identities required to navigate the physical and cyber worlds with confidence. And we are actively looking for engineers, designers, product managers, supply chain experts, customer service and business professionals to join our rapidly growing team!

 

If you want to be part of pioneer players at a company that is changing the world, please read on!

 

Summary

The Product Management (PM) Admin is the right hand of Product Managers when it comes to supporting them with data, serving both decision maker and reporting.

In addition, the PM Admin handles autonomously certain aspects of the business, such as traded products and accessories representing millions of USD per year, in liaison with the relevant product managers.

 

Duties and Responsibilities include the following. Other duties may be assigned.

  • Oracle & Salesforce part management

Supports Product Managers worldwide in ensuring business systems such as Oracle and Salesforce reflect the latest status for all part numbers from creation to deactivation. This is particularly mission critical for biometric hardware devices. This may require to frequently liaise with other department such as Finance, Operations or Engineering.

  • Customer computers & jump kits management business support

Manages laptops, tablets and desktop computers and associated part numbers and price lists in synchronization with the Product Managers. This includes anticipating and then managing part creation, obsolescence, price lists, for both the hardware and software sides, whether manufactured by HID Global or procured from 3rd parties.

The PM Admin will also support sales requests related to the above.

  • Product Marketing support for events demos & demo rooms

Handle hardware device and associated software provision to the events to which HID CID attends. This includes defining the needs with Product Managers, and then ensuring the defined combination of devices and software are delivered to the event booth. This comprises the complete management of the logistics aspects, and liaison with other CID departments when required such as Product Marketing, MarCom, Legal for instance.

  • Product Managers support
  1. Tiger teams

From times to times, task forces or “tiger teams” are created to address business opportunities or regional strategies. Product Management is usually supporting such activities and the PM Admin would be involved in tasks related to logistics, part numbers, price lists amongst others.

  1. PIP process

Support the Product Managers when following the Product Innovation Process (stage-gate process). This requires ensuring the right set of documents has been provided by the Product Managers for each gate review, creating the necessary pages in Oracle agile as well as gate review requests if applicable.

  1. KPI computation

Help Product Managers in the computation of KPIs, which require extracts from various Finance tools, Salesforce and Oracle, on a monthly and/or quarterly basis.

  1. Sales support

Be the first point of contact for questions from Sales related to part numbers, certification, 3rd party accessories, End-Of-Life and what is in the product matrices.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience          

  • College degree with focus on business preferred
  • Experience working with accounting systems preferred

 

Language Skills                   

  • Ability to effectively communicate in the English language verbally and in writing.
  • Ability to read and interpret technical specifications, certification reports, etc. written in English language             

 

Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Very familiar with business systems, and notably Oracle and Salesforce
  • Ability to gather financial data from various systems, perform integrity check, aggregate and summarize results in a document understandable by non-financial people
  • Familiar with computer operating systems, such as Windows, etc.

 

Internal & external customer expectations

  • Ability to support Sales within the timeframe required, while ensuring the latter is reasonable enough to provide quality answers
  • Ideally very familiar with biometric hardware devices and product sales
  • Flexibility and oriented towards solution findings when facing difficulties
  • Proactive attitude in analyzing where optimization is possible, applied for instance to our internal processes, relationship with Sales or service to customers

 

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.

 

Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel may not be required very often, nevertheless the role may require infrequent travel within the USA. It is preferred if employee possesses or can acquire a valid passport to attend HID global team meetings and trainings

 

 

HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.