REQ- 320 Pre-Sales Engineer, West Coast

HID Global
San Jose, CA North AmericaUSSan Jose, CA


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit and watch our latest video


The Pre-Sales Engineer is a key contributor in providing pre-sales and post-sales technical support to HID SAFE customers in United States, West Coast Region. In this exciting position, you will work closely with the sales team to provide and coordinate technical sales support throughout the entire sales lifecycle.

Duties and Responsibilities:

• The Pre-Sales Engineer performs technical identification and qualification of sales opportunities, drives customer evaluations of Physical Identity and Access Management solutions, conduct workshops, delivers presentations and demos, and manages and responds to the customer’s technical and proposal requests.
• Lead product demonstration for customers by working closely with the sales team, be the technical SME during customer visits.
• Work with customers and internal product management and engineering teams to promote using HID SAFE technology to solve customer issues, and to relay customer business requirements from the field.
• Attend industry trade shows, participate in industry workgroups, and promote HID SAFE technology.
• Write technical responses and content for proposals in response to RFPs, RFI’s & RFQs.
• Craft and deliver proposals, requirements documentation, ROI calculations, and Architecture and Integration designs tailored to customer requirements.
• Work closely with Product Management, Marketing, and Customer Support by providing feedback on potential product enhancements and market demands, as well as competitive direction.


• A minimum of 5 years’ relevant product experience. Relevant experience includes working with Identity Management, Workflow and Automation, Physical and/or Logical Security solutions. Experience with Identity and Access Management, Security, Enterprise Software solutions is a definite plus.
• 3 + years of knowledge and experience in a technical pre-sales support role.
• Ability to capture and identify the needs and requirements of prospective customers and recommend the appropriate solutions as well identify the gap between existing products and customer requirements.
• Exceptional communication and presentation skills.
• Experience and ability in conducting live product demonstrations.
• This is a technical position; however, the right candidate must be business-oriented with excellent customer-facing skills.


• 5+ years’ experience in the software, or electronic access control/physical security industry with experience in pre- and post-sales technical activity, particularly in a customer-facing role.
• Understanding of the Identity Management, Screening and Credentialing processes within a large enterprise.
• Understanding of Server and Network technologies.
• Expertise with SQL Server, .NET, and JavaScripting a plus.
• University degree in Computer Science (or relevant work experience).
• Exceptional presentation skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• BS/BA or equivalent industry experience Language Skills:
• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, technical standards, etc.

Computer Skills:

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Familiar with

Work Environment:

• Position shall be home-based within the West Coast (San Jose/Fremont, CA) Region, United States
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.
• 30-35% Travel Required travel for sales meetings, demos, and pilots

HID Global is an Equal Opportunity
Employer/Minorities/Female/Disabled/Veteran If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.