Pre-Sales Engineer (REQ-1214)

HID Global
UK Europe, Middle East and AfricaUK

Pre-Sales Engineer  (REQ-1214)



Remote, United Kingdom



The Pre-Sales Engineer is a key contributor in providing pre-sales and post-sales technical support to HID SAFE customers within the European Union primarily in German, France and Sweden. In this exciting position, you will work closely with the sales team to provide and coordinate technical sales support throughout the entire sales lifecycle.


What are my Responsibilities?

  • The Pre-Sales Engineer performs technical identification and qualification of sales opportunities, drives customer evaluations of Physical Identity and Access Management solutions, conduct workshops, delivers presentations and demos, and manages and responds to the customer’s technical and proposal requests.
  • Lead product demonstration for customers by working closely with the sales team, be the technical SME during customer visits.
  • Work with customers and internal product management and engineering teams to promote using HID SAFE technology to solve customer issues, and to relay customer business requirements from the field.
  • Attend industry trade shows, participate in industry workgroups, and promote HID SAFE technology.
  • Write technical responses and content for proposals in response to RFPs, RFI’s & RFQs.
  • Craft and deliver proposals, requirements documentation, ROI calculations, and Architecture and Integration designs tailored to customer requirements.
  • Work closely with Product Management, Marketing, and Customer Support by providing feedback on potential product enhancements and market demands, as well as competitive direction.
  • 30% - 35% travel for sales meetings, demos, and pilots


Desired Skills and Experience: Qualities needed to excel in this role:

  • A minimum of 5 years’ relevant product experience. Relevant experience includes working with Identity Management, Workflow and Automation, Physical and/or Logical Security solutions. Experience with Identity and Access Management, Security, Enterprise Software solutions is a definite plus.
  • 3 or more years of knowledge and experience in a technical pre-sales support role.
  • Ability to capture and identify the needs and requirements of prospective customers and recommend the appropriate solutions as well identify the gap between existing products and customer requirements.
  • Exceptional communication and presentation skills.
  • Experience and ability in conducting live product demonstrations.
  • This is a technical position; however, the right candidate must be business-oriented with excellent customer-facing skills.


Preferred Experience and Education:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

  • BS/BA or equivalent industry experience
  • Effectively communicate in German and English language verbally and in writing.
  • 5+ years’ experience in the software, or electronic access control/physical security industry with experience in pre- and post-sales technical activity, particularly in a customer-facing role.
  • Understanding of the Identity Management, Screening and Credentialing processes within a large enterprise.
  • Understanding of Server and Network technologies.
  • Expertise with SQL Server, .NET, and JavaScripting a plus.
  • University degree in Computer Science (or relevant work experience).
  • Exceptional presentation skills.
  • Ability to read and interpret technical journals, specifications, technical standards, etc.

Computer Skills:

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Familiar with


Work Environment:

  • Home Based Office   
  • 30-35% Travel Required


Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork including international travel may be required; therefore employee must possess or can acquire a valid passport.
  • Must be legally eligible to work in the United Kingdom.



Final Application Date: 9th October 2020

*No 3rd party agency engagement required for this role*

HID Global is an equal opportunities employer 

HID Global is the trusted source for secure identity solutions for millions of customers around the world. Recognized for robust quality, innovative designs and industry leadership, HID Global is the supplier of choice for OEMs, system integrators, and application developers serving a variety of markets. These markets include physical and logical access control, including strong authentication and credential management; card printing and personalization; highly secure government ID; and identification technologies used in animal ID and industry and logistics applications. The company's primary brands include HID®, ActivIdentity™, Fargo®, and LaserCard®. Headquartered in Austin, Texas HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. For more information, visit