SI Services Manager

Location: 
UK Europe, Middle East and AfricaUK
HID Global
2021-10-15
Job Type: 
Full-time
Functional Area: 
Administration
Job Level: 
Mid-Senior Level

SI Services Manager

#Securing your Future!

We are a growing multinational technical security company based in Location/Remote that offers its employees a fun work environment, flexibility and career opportunity.

The Company:

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.  

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.  Visit www.hidglobal.com

The Position:

Do you have a passion for helping customers be as productive as possible? This new role will incubate a new function within Secure Issuance, responsible for the formation and execution of service offerings for the Business Units within the Secure Issuance Business Area for HID Global.

This role will be equal parts strategic and tactical, so the right candidate will not be afraid to roll up their sleeves to make progress.

You will be working to validate the strategic vision for the Services team and building a plan to enact the strategy.

You will be responsible for performing services for customers, engaging directly to solve problems and positively influence their perspective of our company.

As well as participating in the new product introduction process, vocalizing the needs of external and internal customers from a services perspective.  While working to identify the persona ideally fit for Services team members, creating job descriptions, and hiring employees when / if appropriate.

What we are looking for:

The ideal candidate will have the ability to engage well with customers via all communications methods as well as being able to triage problems and identify resolution methods quickly and thoroughly.

Key skills for this role include strong communication, organizational, and people management skills. While also being technically minded with an eye for continuous improvement. Having an electromechanical understanding is desirable.

You should have a bachelor’s degree or equivalent with experience in international field service support. As well as process development improvement experience and international, cross-cultural business experience.

The ideal candidate would have 3-5 years people management experience.

Why Should You Apply?

  • Excellent terms and conditions
  • Flexibility
  • On-the-job training and development
  • Occasional business travel 
  • Work as part of a global team

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.