Global Partner Community Manager (HID342)

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Full-time
HID Global
2019-10-24
Region: 
US North AmericaUS

HID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.

We are an exceptional team in pioneering new, people-centric approaches to power the trusted identities required to navigate the physical and cyber worlds with confidence. And we are actively looking for engineers, designers, product managers, supply chain experts, customer service and business professionals to join our rapidly growing team!

If you want to be part of pioneer players at a company that is changing the world, please read on!

 

Summary – Job Description, Responsibilities and Deliverables

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As part of our team, you will be in a unique position to impact the way our partner’s transaction business, market with HID, get enabled and consume information. We support HID’s channel vision, strategy and goals by working collaboratively across all functions to bring valuable tools and information to our partners as well as solid solutions to our internal stakeholders. Our highly collaborative environment means you will be working with a diverse group of talented people.

As our Partner Community Manager, you will be responsible for all Partner Portal maintenance as well as tasks associated with new projects for the Partner Portal. Primary responsibility is to provide consistent messaging to our partners and Global Sales Teams, and be a single point of contact.

This position will report to the Director of Global Channels and be based out of Fremont, CA or Austin, TX, or remote.

 

Responsibilities include:

  • Proactively ensuring Portal content is fresh and up to date for 6 separate Business Areas
  • Collaboratively work with stakeholders to deliver updates and enhancements
  • Driving resolution to all issues by acting as the liaison to key stakeholders
  • Analysis of Partner Portal usage and other KPIs monthly and upon request, Analytics
  • Set up partner communications and templates within Salesforce.com
  • Coordinate partner communications and sales person specific content in Salesforce for Partner Community
  • Coordinate partner communications with regional sales in various geographies and time-zones, including salesforce.com templates, communications and tracking
  • Develop and maintain training and process materials including but not limited to guides and instructional videos
  • Coordinate and assist with Global Channel Program materials, including translations and production
  • Participate as needed on larger projects that are deemed major initiatives
  • Testing to ensure quality has been delivered
  • Learning new skills and technologies

 

Required Knowledge / Experience:

  • A Bachelor’s Degree, preferably in a communications, project management or a marketing related field
  • 2-3 years of experience working within a technology company
  • High Degree of Customer Focus and exceptional customer service skills
  • Basic understanding of sales or channel sales operations and/or programs
  • Excellent communication skills and a demonstrated ability to compose and edit communications
  • Analysis and reporting skills
  • Strong organizational skills with the ability to prioritize projects and multitask
  • Attention to detail
  • Proven ability to successfully meet deadlines
  • Experience with Salesforce CRM and PRM as it relates to the Partner Portal

 

Additional Helpful Skills  

  • Experience working in multiple systems and a knack for solving technical issues
  • Experience working in a global role
  • Salesforce.com or Zift experience

 

Language Skills                   

  • Ability to effectively communicate in the English language verbally and in writing.
  • Bi-Lingual is a plus

 

Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Strong proficiency in Microsoft Office Applications, Microsoft Office Suite and social networking platforms
  • Experience with HTML
  • Familiar with operating systems, such as Windows, etc.

 

Customer Expectations

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations

  • Excellent Customer Service Skills and Communication Skills.
  • Ability to solve partner and sales issues (Our Customers) and communicate resolution.
  • Represent a ”Can Do” attitude when working with our customers and put the customer first.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in a home office environment.
  • The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

 

Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork including international travel, therefore employee must possess or can acquire a valid passport.
  • Must be legally eligible to work in the United States.  

 

HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.