Contact Customer Service

North America

Central Time
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
Physical Access (Readers, Credentials, Card Printers)7:30 – 18:00United States, Canada1 800 872 5359
1 949 732 2380
[email protected]
(English)
Mobile Access8:00 – 17:00United States, Canada1 800 872 5359
1 949 732 2380
[email protected]
(English)
Card Services7:30 – 18:00United States, Canada1 800 872 5359
1 949 732 2380
[email protected]
(English)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)11:00 – 19:00United States, Canada[email protected] (English)
IDT (Animal Tags, Industry and Logistics)11:00 – 19:00United States, Canada[email protected] (English)
Government ID11:00 – 19:00United States, Canada[email protected] (English)
Biometrics (Lumidigm)9:00-17:00 MST (UTC -6)United States, Canada1 505 272 7057
[email protected]
(English)
 

Brazil, Mexico, and Latin America

Central Time † and Atlantic Time ‡
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
Physical Access (Readers, Credentials)9:00 – 17:00Mexico and Latin America †Marcela Lorenzana
1 512 776 9362
[email protected]
(English, Portuguese, Spanish)

Esther Huertas-Marrero
1 512 776 9322
[email protected]
(Spanish, English)

Marcela Vera
1 512 776 9327
[email protected]
(English, Spanish)
Secure Issuance (FARGO Card Printers, Asure ID Software)9:00 – 17:00Mexico and Latin America †Marcela Lorenzana
1 512 776 9362
[email protected]
(English, Portuguese, Spanish)

Esther Huertas-Marrero
1 512 776 9322
[email protected]
(Spanish, English)

Marcela Vera
1 512 776 9327
[email protected]
(English, Spanish)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)11:00 – 19:00 PSTBrazil, Mexico, and Latin America[email protected]
(English)
IDT (Animal Tags, Industry and Logistics)11:00 – 19:00 PSTBrazil, Mexico, and Latin America[email protected]
(English)
Government ID11:00 – 19:00 PSTBrazil, Mexico, and Latin America[email protected]
(English)
Biometrics (Lumidigm)9:00-17:00 MST (UTC -6)Latin America+1 505 272 7057
[email protected]
(English)
Physical Access (Readers, Credentials)9:00 – 17:00BrazilSidnei Cavalcante
+55 11 5514 7109
[email protected]
(English, Portuguese, Spanish)

Desiree Savoia 
+55 11 5514 7113
[email protected]
(English, Portuguese)
Secure Issuance (FARGO Card Printers, Asure ID Software)9:00 – 17:00BrazilSidnei Cavalcante
+55 11 5514 7109
[email protected]
(English, Portuguese, Spanish)

Desiree Savoia 
+55 11 5514 7113
[email protected]
(English, Portuguese)
 

Europe, Middle-East, and Africa

UK Time
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
Physical Access (Readers, Credentials, Card Printers)7:30 – 17:30All EMEA

[email protected]
+44 1440 714 850
(Multi-lingual)

Personalized Card Services & Mobile Access8:00 – 17:00All EMEA

Anke Taylor
Direct line +44 1440 711 828
Mobile +44 769 143 054
[email protected]
(English & German)

Custom Card Services7:00 – 16:00All EMEA

Anna Staimann
Mobile +49 1707 961 001
[email protected]
(English & German)

Team Leader
Customer Service
8:00 – 17:00All EMEAKatrina Forsythe
+44 1440 711859
[email protected]
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)8:00 – 16:00All EMEA+33 (0) 1 42 04 80 80
[email protected]
(French, English)
IDT (Animal Tags, Industry and Logistics)8:00 – 16:00All EMEAAslian Osmani
+41 21 980 155
FAX: +41 21 980 155
[email protected]

Stephan Behringer
+41 21 908 0765
FAX: +4121 908 0102
[email protected]

Imed Fedhila
+41 21 908 0189
FAX: +41 21 908 0102
[email protected]
Government ID8:00 – 16:00All EMEA[email protected]
(English)
Biometrics (Lumidigm)9:00-17:00 MST (UTC -6)All EMEA+1 505 272 7057
[email protected]
(English)
 

Asia Pacific

Hong Kong Time
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
Physical Access (Readers, Credentials)9:00 – 17:00All APAC+852 3160 9800
FAX: +852-3544 8517
[email protected]
(English, Cantonese, Mandarin)
Secure Issuance (FARGO Card Printers, Asure ID Software)9:00 – 17:00All APAC+852 3160 9800
FAX: +852-3544 8517
[email protected]
(English, Cantonese, Mandarin)
Mobile Access9:00 – 18:00All APAC+852 3160 9816
FAX: +852 3544 8517
(English, Cantonese, Mandarin)
Card Services9:00 – 18:00All APAC+852 3160 9816
FAX: +852 3544 8517
(English, Cantonese, Mandarin)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)9:00 – 18:00All APAC[email protected]
(French, English)
IDT (Animal Tags, Industry and Logistics)9:00 – 18:00All APAC[email protected]
(English)
Government ID9:00 – 18:00All APAC[email protected]
(English)
Biometrics (Lumidigm)9:00-17:00 MST (UTC -6)All APAC+1 505 272 7057
[email protected]
(English)