Asure ID Product Support Life Cycle

RequestInformation

HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

 

Asure ID Card Personalization

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
Asure ID 7 SoloGeneral Availability5/1/11
Asure ID 7 ExpressGeneral Availability5/1/11
Asure ID 7 EnterpriseGeneral Availability5/1/11
Asure ID 7 ExchangeGeneral Availability5/1/11
Asure ID SDKGeneral Availability10/1/11
Asure ID 7 Developers EditionGeneral Availability10/1/11
Asure ID 7 Developers Exchange EditionGeneral Availability10/1/11
Asure ID Education Import/ExportLimited Availability5/1/11
Asure ID SIF AgentEnd of Sales5/1/1110/1/1810/1/1810/1/18NA
Asure ID 2009 SoloEnd of Life2/2/095/1/115/1/115/1/11Asure ID 7 Solo
Asure ID 2009 ExpressEnd of Life2/2/095/1/115/1/115/1/11Asure ID 7 Express
Asure ID 2009 EnterpriseEnd of Life2/2/095/1/115/1/115/1/11Asure ID 7 Enterprise
Asure ID 2009 ExchangeEnd of Life2/2/095/1/115/1/115/1/11Asure ID 7 Exchange
Asure ID 5.x SoloEnd of Life1/1/0710/2/1412/31/1412/31/13Asure ID 7 Solo
Asure ID 5.x ExpressEnd of Life1/1/0710/2/1412/31/1412/31/13Asure ID 7 Express
Asure ID 5.x EnterpriseEnd of Life1/1/0710/2/1412/31/1412/31/13Asure ID 7 Enterprise
Asure ID 5.x ExchangeEnd of Life1/1/0710/2/1412/31/1412/31/13Asure ID 7 Exchange
Build-A-BadgeEnd of Life3/1/039/1/079/1/0712/31/09Asure ID 7