pivCLASS Software

RequestInformation

HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides General Availability for all its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales - Full Sustaining Support

  • Product: No longer available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes can be created for new functionality and/or bug fixes.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales - Limited Sustaining Support

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.

HID notifies customers at support contract renewal of any price changes or support-level changes. HID formally notifies all support subscribers of End of Life dates.

The End of Life for a particular version is release date of the next version + 2 years.

Example:

  • Version 1.0 is released on Jan 1, 2015
  • Version 1.1 or 2.0 is released on Jul 1, 2015
  • Version 1.0 End of Sales with Full Sustaining Support Jul 1, 2015 until Jul 1, 2016
  • Version 1.0 End of Sales with Limited Sustaining Support only from Jul 1, 2016 until Jul 1, 2017
  • Version 1.0 End of Life (EOL) after Jul 1, 2017

pivCLASS Validation Workstation

VersionLife Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Validation Workstation Audit Trail Option

VersionLife Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Registration Engine

VersionLife Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Certification Manager

VersionLife Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Reader Services

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Passage Software

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS IDPublisher

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS PACS Service Component

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS MultiPACS Console

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS MultiPACS Connector

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Mobile Validator

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Mobile Registration Engine

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Data Import

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Authentication Module (PAM) Firmware

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
5.1General Availability
4.3Full SupportDecember 15, 2015December 14, 2016December 14, 20175.1
4.2Limited SupportJune 24, 2014June 24, 2015June 23, 20165.1
4.1Limited SupportMarch 5, 2014March 5, 2015March 4, 20165.1

pivCLASS Authentication Module (PAM) Hardware

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
2.0General Availability
1.0End of LifeOctober 11, 2013October 11, 2014October 11, 20152.0

pivCLASS Passage Converter Board

Version Life Cycle StatusLast Time Buy DateEnd Full Sustaining Engineering SupportEOL DateMigration Path
1.0General Availability