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Instructions:

This page contains a list of contact telephone numbers for HID Partners and Direct Integrators to reach HID technical support by Language, Product, and Region.

Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number enquiries, please contact Customer Service.

Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your local Sales representative. 

Country / Region Products Hours Language/s Contact Information
North America (US and Canada)
Central Time
Card Readers, Credentials, Mobile Access 07:00 – 18:30 English +1 866 607 7339
+1 949 732 2383
FARGO Printers/Asure ID, EasyLobby, Network Controllers 07:00 – 18:00
pivCLASS 08:00 – 18:00 English +1 866 607 7339,
option 5
+1 949 732 2383
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service 08:00 – 19:00 English +1 800 670 6892
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics 11:00 – 19:00 English +1 800 776 3414
Biometrics (Lumidigm) 11:00 – 19:00 English +1 505 272 7057
TRISM 7:00 – 19:00 English +1 512 776 9950, option 2
RFID Tags Contact your sales representative.
Mexico / Central and South America
Central Time†  and
Atlantic Time‡ 
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 08:00 – 17:00 Spanish†  +52 55 9171 1108
Portuguese‡  +55 11 5514 7100
Biometrics (Lumidigm) 11:00 – 19:00
US Central Time
English† +1 505 272 7057
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics 11:00 – 19:00
US Central Time
English +1 800 776 3414
RFID Tags Contact your sales representative.
Europe, Middle-East, and Africa
UK Time and CET Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 08:30 – 17:30
(17:00 Friday)
UK time
English, Spanish +44 (0) 1440 711 822
09:00 – 17:00
CET
French, Spanish +33 1 74 18 17 70
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service 09:00 – 17:00
CET or per contract
French, English, Spanish +33 1 74 18 17 70
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics 02:00 - 18:00 English +1 800 776 3414
Biometrics (Lumidigm) 11:00 – 19:00
US Central Time
English +1 505 272 7057
RFID Tags Contact your sales representative.
Asia Pacific
Hong Kong Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 09:00 – 18:00
Hong Kong/Beijing Time
English, Cantonese, Mandarin +852 3160 9833 (Hong Kong)
09:00 – 18:00
Hong Kong/Beijing Time
Cantonese, Mandarin +86 755 8835 3187 (China)
09:00 – 18:00
India Standard Time
English +91 8042561200 (India)
09:00 – 18:00
Japan Time
English, Japanese +81 45 287 0752 (Japan)
09:00 – 17:30
Melbourne Time
English +61 3 9847 6850 (Australia)
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service 09:00 – 18:00 Hong Kong Time English +852 3160 9873
+61 3 9111 2319
(Australia)
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics 01:00 - 09:00 English +1 800 776 3414
Biometrics (Lumidigm) 11:00 – 19:00
US Central Time
English +1 505 272 7057
RFID Tags Contact your sales representative.

Business hours for all offices are Monday through Friday.