Instructions:
This page contains a list of contact telephone numbers for HID Partners and Direct Integrators to reach HID technical support by Language, Product, and Region.
- Knowledge Base
- ActivID Online Support System (ActivID products only)
Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number enquiries, please contact Customer Service.
Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your local Sales representative. See Worldwide Sales for a list of contacts.
| Country / Region | Products | Hours | Language/s | Contact Information |
|---|---|---|---|---|
| North America (US and Canada) Central Time | Card Readers, Credentials, Mobile Access | 7:00 – 19:00 | English | 866-607-7339 949-732-2383 |
| FARGO Printers/Asure ID, EasyLobby | 7:00 – 18:00 | |||
| Networked Controllers | 7:00 – 17:30 | |||
| pivCLASS | 7:00 – 17:30 | English | 866-607-7339 | |
| AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products) | 8:00 – 19:00 | English | 1 800 670 6892 | |
| Biometrics (Lumidigm) | 11:00 – 19:00 | English | 1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
| Mexico / Central and South America Central Time and Atlantic Time | Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access | 9:00 – 18:00 | Spanish | +52 55 5081 1657 |
| Portuguese | +55 11 5514 7100 | |||
| Biometrics (Lumidigm) | 11:00 – 19:00 | English | 1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
| Europe, Middle-East, and Africa UK Time and CET Time | Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access | 8:30 – 17:30 (17:00 Friday) UK time | English, Russian | +44 (0) 1440 711822 |
| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access | 9:00 – 17:00 CET | French, Spanish | +33 (0) 1 42 04 80 80 | |
| AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products) | 9:00 – 17:00 CET or per contract | English, Italian | +44 (0) 1483 541 544 | |
| French, Spanish | +33 (0) 1 42 04 80 80 | |||
| Biometrics (Lumidigm) | 11:00 – 19:00 | English | 1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
| Asia Pacific Hong Kong Time | Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access | 9:00 – 18:00 | English, Cantonese, Mandarin | +852 3160 9833 |
| AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products) | English, Cantonese, Mandarin | +852 3160 9873 | ||
| 1300 868129 (Australia) | ||||
| Biometrics (Lumidigm) | 11:00 – 19:00 | English | 1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
Business hours for all offices are Monday through Friday.