Call Technical Support

Instructions:

This page contains a list of contact telephone numbers for HID Partners and Direct Integrators to reach HID technical support by Language, Product, and Region.

Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number enquiries, please contact Customer Service.

Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your local Sales representative. See Worldwide Sales for a list of contacts.

Country / RegionProductsHoursLanguage/sContact Information
North America (US and Canada)
Central Time
Card Readers, Credentials, Mobile Access7:00 – 19:00English866-607-7339
949-732-2383
FARGO Printers/Asure ID, EasyLobby7:00 – 18:00
Networked Controllers7:00 – 17:30
pivCLASS7:00 – 17:30English

866-607-7339
option 5
949-732-2383

AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products)8:00 – 19:00English1 800 670 6892
Biometrics (Lumidigm)11:00 – 19:00English1 505 272 7057
RFID TagsContact your sales representative.
Mexico / Central and South America
Central Time  and
Atlantic Time 
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access9:00 – 18:00Spanish +52 55 5081 1657
Portuguese +55 11 5514 7100
Biometrics (Lumidigm)11:00 – 19:00English1 505 272 7057
RFID TagsContact your sales representative.
Europe, Middle-East, and Africa
UK Time and CET Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access8:30 – 17:30
(17:00 Friday)
UK time
English, Russian+44 (0) 1440 711822
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access9:00 – 17:00
CET
French, Spanish+33 (0) 1 42 04 80 80
AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products)9:00 – 17:00
CET or per contract
English, Italian+44 (0) 1483 541 544
French, Spanish+33 (0) 1 42 04 80 80
Biometrics (Lumidigm)11:00 – 19:00English1 505 272 7057
RFID TagsContact your sales representative.
Asia Pacific
Hong Kong Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access9:00 – 18:00English, Cantonese, Mandarin+852 3160 9833
AS, Appliance, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO, Tokens (All ActivID products)English, Cantonese, Mandarin+852 3160 9873
1300 868129 (Australia)
Biometrics (Lumidigm)11:00 – 19:00English1 505 272 7057
RFID TagsContact your sales representative.

Business hours for all offices are Monday through Friday.