Instructions:
This page contains a list of contact telephone numbers for HID Partners and Direct Integrators to reach HID technical support by Language, Product, and Region.
- Knowledge Base
- ActivID Online Support System (ActivID products only)
Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number enquiries, please contact Customer Service.
Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your local Sales representative.
| Country / Region | Products | Hours | Language/s | Contact Information |
|---|---|---|---|---|
| North America (US and Canada) Central Time | ||||
| Card Readers, Credentials, Mobile Access | 07:00 – 18:30 | English | +1 866 607 7339 +1 949 732 2383 | |
| FARGO Printers/Asure ID, EasyLobby, Network Controllers | 07:00 – 18:00 | |||
| pivCLASS | 08:00 – 18:00 | English | +1 866 607 7339, option 5 +1 949 732 2383 | |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service | 08:00 – 19:00 | English | +1 800 670 6892 | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics | 11:00 – 19:00 | English | +1 800 776 3414 | |
| Biometrics (Lumidigm) | 11:00 – 19:00 | English | +1 505 272 7057 | |
| TRISM | 7:00 – 19:00 | English | +1 512 776 9950, option 2 | |
| RFID Tags | Contact your sales representative. | |||
| Mexico / Central and South America Central Time† and Atlantic Time‡ | ||||
| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 08:00 – 17:00 | Spanish† | +52 55 5081 1657 | |
| Portuguese‡ | +55 11 5514 7100 | |||
| Biometrics (Lumidigm) | 11:00 – 19:00 US Central Time | English† | +1 505 272 7057 | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics | 11:00 – 19:00 US Central Time | English | +1 800 776 3414 | |
| RFID Tags | Contact your sales representative. | |||
| Europe, Middle-East, and Africa UK Time and CET Time | ||||
| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 08:30 – 17:30 (17:00 Friday) UK time | English, Spanish | +44 (0) 1440 711 822 | |
| 09:00 – 17:00 CET | French, Spanish | +33 1 74 18 17 70 | ||
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service | 09:00 – 17:00 CET or per contract | French, English, Spanish | +33 1 74 18 17 70 | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics | 02:00 - 18:00 | English | +1 800 776 3414 | |
| Biometrics (Lumidigm) | 11:00 – 19:00 US Central Time | English | +1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
| Asia Pacific Hong Kong Time | ||||
| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 09:00 – 18:00 Hong Kong/Beijing Time | English, Cantonese, Mandarin | +852 3160 9833 (Hong Kong) | |
| 09:00 – 18:00 Hong Kong/Beijing Time | Cantonese, Mandarin | +86 755 8835 3187 (China) | ||
| 09:00 – 18:00 India Standard Time | English | +91 8042561200 (India) | ||
| 09:00 – 18:00 Japan Time | English, Japanese | +81 45 287 0752 (Japan) | ||
| 09:00 – 17:30 Melbourne Time | English | +61 3 9847 6850 (Australia) | ||
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS and HID Authentication as a Service | 09:00 – 18:00 Hong Kong Time | English | +852 3160 9873 +61 3 9111 2319 (Australia) | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics | 01:00 - 09:00 | English | +1 800 776 3414 | |
| Biometrics (Lumidigm) | 11:00 – 19:00 US Central Time | English | +1 505 272 7057 | |
| RFID Tags | Contact your sales representative. | |||
Business hours for all offices are Monday through Friday.
