Call Technical Support

Instructions:

This page contains a list of contact telephone numbers for HID Partners and Direct Integrators to reach HID technical support by Language, Product, and Region.

Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number enquiries, please contact Customer Service.

Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your local Sales representative. See Worldwide Sales for a list of contacts.

Country / RegionProductsHoursLanguage/sContact Information
North America (US and Canada)
Central Time
Card Readers, Credentials, Mobile Access07:00 – 19:00English+1 866-607-7339
+1 949-732-2383
FARGO Printers/Asure ID, EasyLobby07:00 – 18:00
Networked Controllers07:00 – 20:00
pivCLASS08:00 – 18:00English+1 866-607-7339,
option 5
+1 949-732-2383
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens and HID PIV IDMS08:00 – 19:00English+1 800 670 6892
Biometrics (Lumidigm)11:00 – 19:00English+1 505 272 7057
RFID TagsContact your sales representative.
Mexico / Central and South America
Central Time†  and
Atlantic Time‡ 
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access09:00 – 18:00Spanish† +52 55 5081 1657
Portuguese‡ +55 11 5514 7100
Biometrics (Lumidigm)11:00 – 19:00
US Central Time
English†+1 505 272 7057
RFID TagsContact your sales representative.
Europe, Middle-East, and Africa
UK Time and CET Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access08:30 – 17:30
(17:00 Friday)
UK time
English, Spanish+44 (0) 1440 711 822
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, OMNIKEY, Mobile Access09:00 – 17:00
CET
French, Spanish+33 (0) 1 42 04 80 80
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens and HID PIV IDMS09:00 – 17:00
CET or per contract
English+44 (0) 1483 541 544
French, Spanish, English+33 (0) 1 42 04 80 80
Biometrics (Lumidigm)11:00 – 19:00
US Central Time
English+1 505 272 7057
RFID TagsContact your sales representative.
Asia Pacific
Hong Kong Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Networked Controllers, Mobile Access09:00 – 18:00
Hong Kong Time
English, Cantonese, Mandarin+852 3160 9833 (Hong Kong)
+86 755 8835 3187 (China)
09:00 – 18:00
India Standard Time
+91 8042561200 (India)
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens and HID PIV IDMS09:00 – 18:00 Singapore TimeEnglish+852 3160 9873
+61 3 9111 2319
(Australia)
Biometrics (Lumidigm)11:00 – 19:00
US Central Time
English+1 505 272 7057
RFID TagsContact your sales representative.

Business hours for all offices are Monday through Friday.