Call Us

support - call-us

Note: If you need to initiate an RMA or have an order related inquiry please contact Customer Service.

Note: If you need Support on requesting sample products, pilot installations, demonstration units, pre-releases (alphas, betas, etc) or have technical questions about product features and differences for making purchasing decisions, please contact your local Sales representative or Worldwide Sales.

If you are an end user or installer experiencing a post-sales technical problem with an HID product, contact your integrator, reseller, or internal support team for assistance. If you are a distributor, reseller, integrator, or support team member of an end customer that has purchased direct from HID, please complete troubleshooting of your issue including steps to reproduce the problem, and then contact Technical Support for:

  • Advanced troubleshooting for suspected product bugs
  • Product or documentation enhancement requests

Before opening a Case with Technical Support, make sure you have searched our Knowledge Center first.

Country / Region Products Language/s Contact Information
       
North America (US and Canada)      
Business hours (Mon-Fri)

8:00 Central – 17:00 Pacific		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers English 1 866 607 7339
  ActivID - 4TRESS, AAA, CMS, ActivClient, SSO, & naviGO English 1 800 670 6892
Mexico / Central and South America      
Business hours (Mon-Fri)

9:00 – 18:00 Atlantic		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers Spanish +54 11 4855 5984
  Credentials, Readers, EasyLobby, Printers/Asure ID, and Networked Controllers Portuguese +55 11 5514 7103
Europe, Middle-East, and Africa      
Business hours (Mon-Fri)

8:30 - 17:30 (17:00 Friday) UK Time		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers,OMNIKEY English +44 (0) 1440 711822
  Credentials, Readers Spanish, French +33 (0) 1 42 04 80 80
  ActivID (UK) - 4TRESS, AAA, CMS, ActivClient, SSO, & naviGO English +44 (0)1483 541 544
  EasyLobby French, Arabic +33 (0) 1 42 04 80 80
  ActivID (France) - 4TRESS, AAA, CMS, ActivClient, SSO & naviGO French, Spanish, Arabic, English +33 (0) 1 42 04 80 80
Asia Pacific      
Business hours (Mon-Fri)

9:00 - 18:00 Hong Kong Time		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers English, Cantonese, Mandarin +852 3160 9833
  ActivID (Australia) - 4TRESS, AAA, CMS, ActivClient, SSO & naviGO English 1300 868129
  ActivID (Outside of Australia) - 4TRESS, AAA, CMS, ActivClient, SSO & naviGO English, Cantonese, Mandarin  +852 3160 9873

Email (ActivID): support@actividentity.com [ActivID Products Only]

* For ActivID, hours of operation depend on the contract level purchased.