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Note: If you need to initiate an RMA or have an order related inquiry please contact Customer Service.

Note: If you need Support on requesting sample products, pilot installations, demonstration units, pre-releases (alphas, betas, etc) or have technical questions about product features and differences for making purchasing decisions, please contact your local Sales representative or Worldwide Sales.

If you are an end user or installer experiencing a post-sales technical problem with an HID product, contact your integrator, reseller, or internal support team for assistance. If you are a distributor, reseller, integrator, or support team member of an end customer that has purchased direct from HID, please complete troubleshooting of your issue including steps to reproduce the problem, and then contact Technical Support for:

  • Advanced troubleshooting for suspected product bugs
  • Product or documentation enhancement requests

Before opening a Case with Technical Support, make sure you have searched our Knowledge Center first.

Country / Region Products Hours Language/s Contact Information
North America (US and Canada)
Central Time		 Credentials, Readers 8:00 – 19:00 English 1 866 607 7339
EasyLobby, Printers/Asure ID 7:00 – 18:00
Networked Controllers, pivCLASS 8:00 – 18:00
Codebench 10:00 – 17:00 English 1 561 883 3218
option 3
ActivID - 4TRESS, AAA, CMS, ActivClient, SSO & naviGO 8:00 – 19:00 English 1 800 670 6892
Mexico / Central and South America
Central Time † and
Atlantic Time ‡		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers 9:00 – 18:00 Spanish † +52 55 5081 1657
Portuguese ‡ +55 11 5514 7103
Europe, Middle-East, and Africa
UK Time		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers, OMNIKEY 8:30 – 17:30
(17:00 Friday)		 English +44 (0) 1440 711822
Credentials, Readers, Printers/Asure ID, OMNIKEY Russian +44 (0) 1440 711822
Credentials, Readers French, Spanish +33 (0) 1 42 04 80 80
EasyLobby, Printers/Asure ID, OMNIKEY French +33 (0) 1 42 04 80 80
ActivID - AS, AAA, CMS, ActivClient, SSO, CoreStreet & naviGO
English +44 (0) 1483 541 544
French, Spanish +33 (0) 1 42 04 80 80
Asia Pacific
Hong Kong Time		 Credentials, Readers, EasyLobby, Printers/Asure ID, Networked Controllers 9:00 – 18:00 English, Cantonese, Mandarin +852 3160 9833
ActivID - AS, AAA, CMS, ActivClient, SSO, CoreStreet & naviGO English, Cantonese, Mandarin +852 3160 9873
1300 868129 (Australia)

Business hours for all offices are Monday through Friday.

Email (ActivID): support@actividentity.com [ActivID Products Only]

* For ActivID, hours of operation depend on the contract level purchased.