Technical Support Case

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For customers using Identity and Access Management Solutions (IAMS) products (i.e. HID SAFE, WorkforceID, HydrantID, DigitalPersona AD or LDS, and non-U.S. Government ActivID AAA, Authentication Appliance/Software, CMS, ActivClient, HID PIV, HID Approve, Validation Suite, and OTP tokens, please visit the HID Technical Support Community. Access the Navigation Guide for the HID Global Technical Support Community Portal.

For U.S. Government Customers using Identity and Access Management Solutions (IAMS) ActivID® products, visit Technical Support US Gov Community.

For HID IoT: BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud, visit HID IoT Services Support.

For Crossmatch, PACS and Secure Issuance products (i.e. HID Prox, Indala, VertX, Fargo/Asure ID, EasyLobby, and TRISM), and for HID Extended Access Technologies products including Desktop Biometric readers, Embedded Biometric sensors/modules, Desktop RFID readers (OMNIKEY) and Embedded RFID (contact/contactless) card reader modules or chipsets, fill the form below.