Technical Support Case

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For U.S. Government Customers using Identity and Access Management Solutions (IAMS) ActivID® products, visit HID Global IAMS Connect Portal.

For HID Location Services & Condition Monitoring: BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud, visit HID IoT Services Support.

For PACS and Secure Issuance products (i.e. HID Prox, Indala, VertX, Fargo/Asure ID, EasyLobby, and TRISM), and for HID Extended Access Technologies products including Desktop Biometric readers, Embedded Biometric sensors/modules, Desktop RFID readers (OMNIKEY) and Embedded RFID (contact/contactless) card reader modules or chipsets, fill the form below.

For customers using Identity and Access Management Solutions (IAMS) products (i.e. HID SAFE, WorkforceID, HydrantID, DigitalPersona AD or LDS, and non-U.S. Government ActivID AAA, Authentication Appliance/Software, CMS, ActivClient, HID PIV, HID Approve, Validation Suite, and OTP tokens, please visit the HID Technical Support Community. Access the Navigation Guide for the HID Global Technical Support Community Portal.