Technical Support Case

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For Identity and Access Management (IAM) products (i.e. ActivID AAA, Authentication Appliance/Software, CMS, ActivClient, HID PIV, HID Approve, Validation Suite, and OTP tokens), please visit the IAM Knowledge Base at

For HID Location Services & Condition Monitoring: BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud, click here.

For HID SAFE and HydrantID products, please click here.

For PACS and Secure Issuance products (i.e. HID Prox, Indala, VertX, Fargo/Asure ID, EasyLobby, and TRISM), and for HID Extended Access Technologies products including Desktop Biometric readers, Embedded Biometric sensors/modules, Desktop RFID readers (OMNIKEY) and Embedded RFID (contact/contactless) card reader modules or chipsets, fill the form below.

For HID DigitalPersona® AD or LDS, and WorkforceID products, please click here.