Technical Support Case


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For Identity and Access Management (IAM) products (i.e. ActivID AAA, Authentication Appliance/Software, CMS, ActivClient, HID PIV, HID Approve, Validation Suite, and OTP tokens), please visit the IAM Knowledge Base at

For HID SAFE products please click here.

For PACS, Secure Issuance and Embedded Solution products (i.e iCLASS, HID Prox, Indala, VertX, Fargo/Asure ID, EasyLobby, Lumidigm, Omnikey, and TRISM), please fill out the form below.