Technical Support Case

HID Global
Customer Support Help Ticket Request

For Identity and Access Management (IAM) products (i.e. ActivID AAA, Authentication Appliance/Software, CMS, ActivClient, HID PIV, HID Approve, Validation Suite, and OTP tokens), please visit the IAM Knowledge Base @

For PACS, Secure Issuance and Embedded Solution products (i.e iCLASS, HID Prox, Indala, VertX, Fargo/Asure ID, EasyLobby, Lumidigm, Omnikey, and TRISM), please fill out the form below.