Customer Support


to providing the highest quality support to our customers.

Customer Service

Order status, delivery, inventory, return merchandise authorization

  • Place an Order
    How to order guides
  • Order Status
    Locate your order, know if it has been shipped or obtain real-time tracking information
  • RMA Request
    Use our online RMA request tool for returns

Technical Support

Post sales technical support of HID Global products

  • Knowledge Center
    Use our self-service knowledgebase for manuals, information or troubleshooting
  • Downloads
    Download the latest software, driver and firmware
  • Self Service Login
    Use our self service portal to gain access to the knowledge base, log a new case, and review existing or closed cases.