Customer Support

We are committed
to providing the highest quality support to our customers.

Customer Service

Order status, delivery, inventory, return merchandise authorization

Place an Order
How to order guides
Order Status
Locate your order, know if it has been shipped or obtain real-time tracking information
RMA Request
Use our online RMA request tool for returns

Technical Support

Post sales technical support of HID Global products

Knowledge Center
Use our self-service knowledgebase for manuals, information or troubleshooting
Downloads
Download the latest software, driver and firmware
Self Service Login
Use our self service portal to gain access to the knowledge base, log a new case, and review existing or closed cases.

MORE INFORMATION

Related Links

Submit a Ticket
Let us know what product you need support and submit a case online.
Call Us
Contact technical support by telephone
Product Security
Report a vulnerability and receive a product security response from our HID Global Security Response Team.
ActivID Portal
Instructions, product manuals, release notes and other technical documentation for products ActivID
Product Support Life Cycle
Full support for all ActivID products from the date of market availability until the product has been withdrawn from the market.

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