RMA Form

Note: If you did not purchase your HID product from HID, please contact your original supplier for an RMA number.
* Denotes required fields

Did you purchase your product directly from HID Global?*

Please contact your original product provider to request an RMA to return product.

Is this a Genuine HID Product?*

We're sorry, we are unable to process your request if the product is not a genuine HID product.

Please contact your original supplier.

Note: If your product is not listed in the drop-down menu please contact Customer Service either via the Customer Command Center Webform (CCC) or via email (HID Global CS Contacts).

Note: Providing complete information helps speed processing time.
* Denotes required fields

Contact Information

Billing Address

Note: For each item, please fill in HID Part Number, Serial Number (optional), Quantity and Unit Price.
All information is required in order to process RMA. * Denotes required fields

Note: Should the product be found not faulty, and you would like HID to return the product to you,
please provide the freight carrier name, service and account number.

Ship to Address
Use billing location?
Contact Information
Use billing location?