Secure Issuance Product Limited Warranty

Together with the “HID Global Corporation General Warranty Policy”, which is available at www.hidglobal.com/sales-policy and is incorporated by reference, the following limited warranty terms shall apply to the product enclosed with this warranty statement. If there is any conflict between this Limited Warranty statement and the “HID Global Corporation General Warranty Policy,” the terms set forth in this Limited Warranty shall prevail. Optional Extended Warranty, as set forth below, is available upon completion of online product registration at: https://hid.gl/register (“Online Registration"). Unless otherwise specified herein, Online Registration must be completed within two (2) years of date of purchase. The limited warranties provided hereunder do not extend other warranties offered by HID Global Corporation or an HID Global Corporation affiliated entity (“HID”). As used herein the term “End User” shall mean the end customer to which HID or HID’s authorized global channel partner* sells the product, for internal use by such party, and not for further resale.

*Any purchase from a third party that is not an HID authorized global channel partner shall not be eligible for the warranties contained herein.

A. WHAT IS COVERED – C50

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of two (2) years from date of original purchase.

  1. PRINT HEAD WARRANTY Under normal use and service HID warrants that the thermal print heads shall be free from defects in material and workmanship for a period of one (1) year from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of two (2) years from date of original purchase. In the event a warranty claim is submitted for a defective print head, HID shall have the right to inspect the printer, print head and your printed and/or blank ID cards for the purpose of verifying that any such claimed defect has not been caused by non-HID approved ribbon, by non-HID approved HDP film and/or by non-HID approved cards, by ribbon and/or cards that do not meet HID specifications or by foreign particles or substances which have caused abrasion damage. HID's decision in any such claim shall be final.

B. WHAT IS COVERED – DTC1250e, DTC1500, DTC4250e, DTC4500e, & DTC5500LMX

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of three (3) years from date of original purchase.

  1. PRINT HEAD WARRANTY Under normal use and service HID warrants that the thermal print heads shall be free from defects in material and workmanship for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of three (3) years from date of original purchase. In the event a warranty claim is submitted for a defective print head, HID shall have the right to inspect the printer, print head and your printed and/or blank ID cards for the purpose of verifying that any such claimed defect has not been caused by non-HID approved ribbon, by non-HID approved HDP film and/or by non-HID approved cards, by ribbon and/or cards that do not meet HID specifications or by foreign particles or substances which have caused abrasion damage. HID's decision in any such claim shall be final.

C. WHAT IS COVERED – HDP5000, HDP6600, & HDP8500

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of three (3) years from date of original purchase.

  1. PRINT HEAD WARRANTY Under normal use and service for HDP® Series printers, HID warrants that the thermal print heads will be free from defects and workmanship for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty for the life of the HDP Series printer. In the event a warranty claim is submitted for a defective print head, HID shall have the right to inspect the printer, print head and your printed and/or blank ID cards for the purpose of verifying that any such claimed defect has not been caused by non-HID approved ribbon, by non-HID approved HDP film and/or by non-HID approved cards, by ribbon and/or cards that do not meet HID specifications or by foreign particles or substances which have caused abrasion damage. HID's decision in any such claim shall be final. For clarity, “Lifetime” or “life of” product warranties end three (3) years after the published End of Life date of the product.

D. WHAT IS COVERED – FARGO INK1000

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty of three (3) years from date of original purchase.

  1. Under normal use and service for the INK Series, HID warrants that the product will be free from defects and workmanship for a period of two (2) years from the date of original purchase. Upon Online Registration, this product is eligible for an Extended Warranty for a period of three (3) years from the date of original purchase.
  2. FARGO INK1000 Cartridge
    End User must install cartridge within twelve (12) months of the manufacturing/listed fill date on the label. The warranty covers six (6) months of usage from the date of first installation. HID may be unable to respond to a warranty claim if the printer is not continuously powered on to allow automated system maintenance of print heads/cartridges and End Customer may be required to purchase replacement print heads/cartridges.

E. WHAT IS COVERED – HID ELEMENT

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of one (1) years from the date of original purchase.

  1. Under normal use and service for the ELEMENT Series, HID warrants that the product will be free from defects and workmanship for a period of one (1) years from the date of original purchase.
  2. This printer warranty is VOID if the printer is not continuously powered on to allow automated system maintenance of print heads.
  3. HID ELEMENT Cartridge
    End User must install and fully use 100% of the cartridge within fourteen (14) months of the manufacturing/listed fill date on the label. The warranty period is (14) months from the manufacturing/listed fill date on the label, at which time the cartridge is considered expired. Usage of an expired ink cartridge will VOID the printer warranty.

F. WHAT IS COVERED - HID® FARGO® Connect™ Console

HID Global Corporation (“HID”) warrants to the original purchaser that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of three (3) year from the date of original purchase.

Product New Warranty Standard New Printhead Warranty Standard New Warranty given product registration New Printhead Warranty given product registration
C50 1 Year 1 Year 2 Year 2 Year
DTC1250e 2 Year 2 Year 3 Year 3 Year
DTC1500 2 Year 2 Year 3 Year 3 Year
DTC4250e 2 Year 2 Year 3 Year 3 Year
DTC4500e 2 year 2 Year 3 Year 3 Year
DTC5500LMX 2 year 2 year 3 Year 3 Year
HDP5000 2 year 2 year 3 Year Lifetime**
HDP6600 2 year 2 year 3 Year Lifetime**
HDP8500 2 year 2 year 3 Year Lifetime**
INK10000 2 year N/A 3 Year N/A
HID ELEMENT 1 year N/A N/A N/A

**“Lifetime” or “life of” product warranties end three (3) years after the published End of Life date of the product.

G. FIELD INSTALLABLE MODULE

  1. WHAT IS COVERED – HDP5000, HDP6600, HDP8500, DTC1250e, DTC1500, DTC4250e, DTC4500e, DTC5500LMX For HDP5000, HDP6600, HDP8500, DTC1250e, DTC1500, DTC4250e, DTC4500e and DTC5500LMX, HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of three (3) years from the date of original purchase. This limited warranty does not extend other warranties offered by HID. For HDP5000, HID Global Corporation (“HID”) warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for the same time period (amount of years) of the printer the module is installed with. HDP5000 Printer part numbers 0896xx through 0899xx are 3 years. HDP5000 Printer part numbers 0890xx through 0895xx are 2 years. This limited warranty does not extend other warranties offered by HID. For HDP8500, HID Global Corporation (“HID”) warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. This limited warranty does not extend other warranties offered by HID.
  2. WHAT IS A MODULE A module is a component added onto a printer that enhances the functionality of the printer. Modules include laminators, flippers and card encoding options. HID may designate additional components as modules at its sole discretion.
  3. MODULE WILL FUNCTION WITH PRINTER HID warrants that under normal use and proper installation the modules will integrate with and function with the printer that the module is designed to connect with. If a claim is made under this clause, HID reserves the right to inspect any module/printer to determine if the failure to integrate and function was a warranty defect or improper installation. HID’s decision in any such claim shall be final.

H. WHAT THIS WARRANTY DOES NOT COVER

HID SHALL NOT BE HELD LIABLE FOR THE INTEGRITY AND/OR LONGEVITY OF ANY TEXT, PHOTOGRAPHIC IMAGES, DIGITIZED IMAGES, HOLOGRAPHIC IMAGES, GRAPHICS, PATTERNED OVERLAYS, BAR CODES, MAGNETIC STRIPE ENCODING, OR COMBINATION THEREOF THAT ARE PRODUCED, GENERATED, OR OTHERWISE TRANSFERRED TO IDENTIFICATION CARDS BY THE USE OF HID’S HARDWARE, SOFTWARE AND/OR SUPPLIES UNDER THIS WARRANTY STATEMENT.

THIS LIMITED WARRANTY IS EXCLUSIVE AND SETS FORTH THE FULL EXTENT OF HID’S WARRANTY OBLIGATIONS. THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ALL OTHER EXPRESS, IMPLIED AND STATUTORY WARRANTIES. ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE SPECIFICALLY EXCLUDED. IN NO EVENT SHALL THE LIMITED WARRANTY SET FORTH HEREIN REMAIN IN EFFECT FOR LONGER THAN THE PERIOD SET FORTH IN THIS WARRANTY STATEMENT.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HID OR ANY HID AFFILIATE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, USE, DATA OR OTHER ECONOMIC ADVANTAGE AND ANY NON-ECONOMIC LOSSES, REGARDLESS OF THE LEGAL THEORY ON WHICH ANY SUCH DAMAGES MAY BE BASED AND EVEN IF A PARTY HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. These limitations shall apply notwithstanding the failure of the essential purpose of the limited warranty specified herein.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF HID AND ITS AFFILIATES AND SUPPLIERS FOR ALL DIRECT DAMAGES RELATING TO OR ARISING FROM THIS LIMITED WARRANTY, INCLUDING, WITHOUT LIMITATION, CONTRACT DAMAGES AND DAMAGES FOR INJURIES TO PERSONS OR PROPERTY, WHETHER ARISING FROM HID’S BREACH OF THIS WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, SHALL IN NO EVENT EXCEED THE AMOUNT HID RECEIVED FROM YOU FOR THE PARTICULAR PRODUCT ENCLOSED WITH THIS WARRANTY STATEMENT.

I. Consumables

End User Warranty for Card Printer Consumables

HID warrants that card printer consumables and cleaning kits, which are bundled with the printer or sold separately from the printer, will be free from material defects and workmanship for a period of one (1) year from the date of warranty commencement. Consumables include, but may not be limited to, print ribbons, HDP films, PolyGuard™ overlaminates, thermal transfer overlaminates, UltraCard™ non-technology cards, vanGO cards, and cleaning kits. HID reserves the right to limit the replacement value for consumables that are partially or fully used. HID’s decision in any such claim shall be final.

HID Card Printer Consumables

The warranty for HID card printer consumables only covers consumables which have been stored within the guidelines provided by HID. HID only warrants consumables which are used in a normal office-environment and in the country of original purchase. HID reserves the right to limit the replacement value for consumables that are partially or fully used by CUSTOMER or End User.